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Creating a Healthy Organizational Culture
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We all know what "culture" is when it comes to countries and their people:
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Some value democracy, some are autocratic...
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Some value citizen achievement & upward mobility, so attract high-achievers from other countries
where others promote "state control" and care little about inspiring innovation or promoting individual excellence,
so continuously see an exodus of those who want a better life....
An Organization's "culture" is no different.
It is both the overt (stated/lived) & covert (unstated but clear) expectation for
behaviors, attitudes, ethics, and business practices,
from how personnel management is handled to how customer service plays out...
It is the foundation for your workforce's performance, and therefore your bottom-line.
"Organizational culture is the underlying and driving element for any organization's "residue of success".
Edgar Schein, Professor, MIT Sloan School of Management
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So...How does your workplace operate?
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Sample - Healthy Operations |
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Sample - Unhealthy Operations |
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horizontal problem-solving/
decision-making |
x |
top-down decision-making/
problem-solving |
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accountability is applied consistently |
x |
the "difficult employee shuffle" |
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problems are prevented (proactivity) |
x |
problems become crises (reactivity) |
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excellence is consistently rewarded |
x |
excellence is ignored as "a given" |
What kinds of behaviors/attitudes are your workplace's norm?
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Sample:Healthy Behaviors/Attitudes |
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Sample:Unhealthy Behaviors/Attitudes |
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respect shown even when disagreeing |
x |
disrespectfulness tolerated/encouraged |
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everyone is held to the same standard |
x |
double standards applied regularly |
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diversity is appreciated & optimized |
x |
differences are discouraged or ridiculed |
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boundaries & privacy are respected |
x |
gossip abounds/accepted |
Does your Organization have a clearly defined Vision?
If so, do you, your managers and employees live it? If not, why not?
In Other Words:
What are the Overall Values by which your organization operates?
Do they emphasize:
♦ respect
♦ continuous excellence recognition
♦ team decision-making/problem-solving, and
♦ on-going skill-building that quality employees seek in today’s job market?
-OR-
Do they unwittingly foster:
◊ unproductive competitiveness, on-going digs and undermining behaviors
◊ hierarchical “order-giving” and
◊ poor communication & supervision practices...
...all ingredients for high staff turn-over, lack of organizational loyalty, or worse yet, "under the radar" workplace violence, the #1 workplace safety issue facing businesses of all sizes nationally.
And research has shown that the following 2 issues are consistently found in unhealthy company cultures:
- management having its radar set way too high - "if we don't see it, we can pretend it's not a problem.."
- continuing to rely on the old-fashioned top-down hierarchy for business operations that repeated studies (one by the US Dept. of Labor) have shown to be both inefficient (very "last century...") and a source for staff discontentment that easily grows into undermining behaviors, lost customers, and a reputation as a undesirable place to work.
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Creating and Maintaining Healthy Organizational Cultures is all we do, and has been for almost 10 years.
Your culture is the heart and soul of your operation - entrust it only to a specialist.
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B&A will rework your organizational culture to one that is healthy & productive
something that has a delightful ripple effect for improving your bottom-line:
• you attract and keep the best & brightest professionals,
(value-added: with far less recruiting, reducing that cost),
which in turn...
• increases your business' credibility
from exceptional customer responsiveness to business-community recognition,
which results in...
• exceptional existing-customer loyalty
and...
new business being referred to you
not your competition.
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Contact us right away for your complimentary consultation to determine where your cultural vulnerabilities lie.
Because the longer you do nothing about an unhealthy Organizational Culture, the more of your business you’re literally giving away.
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