B&A's Latest Tips & Trends - May, 2008
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Customer Loyalty can sometimes seem as elusive as it is perplexing
According to the Harvard Business Review, customers can tell you they are "satisfied" or even "very satisfied" with your product or service, and still switch to another company. Read on to find out why and what you can do about it...
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For a better world
2008Guardian Campaign
"They come to us via ambulance, owner drop-offs, and through cruelty investigations. What better way to show your support for this wonderful cause than to sponsor a kennel or shelter?"
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